This policy covers payments to Batchly for plans and message credits. Fees parents pay to an institute are refunded by that institute.
1. Free trial
There is no charge during the free trial, and no card is needed.
2. Cancelling a plan
You can cancel any time. The plan runs to the end of the period already paid for, and isn’t renewed.
3. Refunds
We refund a double payment, a charge made after you cancelled, or a payment for a plan we couldn’t provide. Refunds go back to the same payment method within 10 working days of approval.
4. Message credits
Bought message credits don’t expire while the institute uses Batchly. Unused credits are refunded only when Batchly ends the service.
5. How to ask
Write to [privacy@domain] or call [+880 1XXX-XXXXXX] with your institute code, the payment date and the transaction ID.